FAQ

How to handle your Renly wear?

Your Renly product is easy to take care of. While gentle hand wash is recommended, you can also easily machine wash them on 30°C and tumble dry low for best results.

What size will best suit my child?

While our sizing matches industry standards, it is important to make an informed decision so that our product fits your child with comfort and ease.

Apart from the depicted age category, we also recommend that you refer to our size guide and select the size relevant to the height of your child in centimeters.

Can there be a difference in colour between the product photograph on the website and the actual product?

Even though we do our best to keep our colours on our website as accurate as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact us.

How long does it take to deliver my order?

For orders within the UAE, we aim to deliver within the next day however in some circumstances please allow 1-2 Business days for your Renly product to reach you.

For orders outside the UAE, we offer international shipping to all destinations and delivery is usually within 5-15 Business Days depending on the Country you are ordering from.

Can I exchange or return items purchased on this website?

Yes, this is possible in certain cases. Please refer to our policy under ‘Shipping & Returns’

Gift Cards:

We offer virtual gift cards for the value of AED 100, AED 150 and AED 200. The gift card code gets sent straight to your email address and it contains details on how to redeem it. Our gift cards have no additional processing fees.

How do I apply a Discount Code to my order?

We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase. Please be aware you can only apply one discount/promotion per order.

To use a discount on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".

How can I get in touch?

For all enquiries please contact our team at info@renly.ae, +971 (0) 52 219 4424 or via WhatsApp Chat available through our website. Our office is open Sunday to Thursday (excluding bank holidays) from 9am till 6pm UAE time. We aim to respond within 24 working hours.

If you experience any issues with your order, please contact us at customercare@renly.ae